Who are ‘we’?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Cubeorder Ltd. and its wholly-owned subsidiaries. Our headquarters are in the UK, but we also operate and have offices in several countries.

We contribute to create an easy-to-use AI-based workflow management software platform for small and medium-sized online businesses.

For European Union data protection purposes, when we act as a controller in relation to your personal data, our Data Protection Officer is our representative and can be contacted at support@cubeorder.com

How we collect information

When you visit our websites or use our services, we collect personal data. Your personal date will be used and disclosed as described in this Privacy Policy.

Information you provide to us directly

When visiting or using some parts of our websites and/or services, you might be asked to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, download an ebook, contact us with questions or request support. If you don’t want to provide us with personal information, you don’t have to, but as we offers data-based service and optimization for your business, it might mean you can’t use some parts of our websites or services if related information is missing.

Information we collect automatically

While you use our site and services, we collect general information of the sort that web browsers, servers and network operators typically make available. These include things like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information helps us troubleshoot problems, understand how you use our site, improve our products and services, and help ensure that we continue to provide the best possible experience.

Information we get from third parties

We may receive Personal Data concerning you from other sources. For example, if you participate in an event, webinar or promotion that we sponsor or participate in, we may receive your Personal Data from its organizers. We may also receive your contact and professional details (e.g., your name, company, position, contact details and professional experience, preferences and interests) from our business partners or service providers, and through the use of tools and channels commonly used for connecting between companies and individuals in order to explore potential business and employment opportunities, such as LinkedIn.

We use this information to supplement the personal data we already hold about you, in order to better inform, personalize and improve our services, and to validate the personal data you provide.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.

Legal basis for processing Personal Information (EEA visitors only)

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

Purposes for collecting Personal Data

We collect information to enable you to receive the benefit of our site, platforms, apps, products, and services. Subject to this Privacy Policy and your data preferences, we may use the information we collect for some or all of the following purposes:

• - carry out our obligations and to provide you with agreed products and services;
• - establish, maintain and administer your account;
• - maintain, troubleshoot, and improve our site, platforms, apps, products, and services;
• - develop new products and services;
• - if your preferences permit, to provide you with recommendations and personalised products and services;
• - measure performance of our site, platforms, apps, products, and services to gain a better understanding for the products we provide;
• - secure and protect you, us, our site, platforms, apps, products, and services, and the public;
• - comply with applicable laws and regulations;
• - communicate with you about our site, platforms, apps, products, and services—such as to notify of changes and updates, alert you to data or security breaches, and to provide you with customer support;
• - with your explicit consent, to create or distribute promotional and marketing material that is relevant to you;
• - for quality assurance and training purposes;
• - in the case of non-personally identifiable information only—or personal information only with your explicit consent—to promote and market ourselves, our products and services, and our websites (including any social media pages maintained or operated by us such as Facebook, Instagram, Twitter, YouTube etc); and
• - any other uses identified to you at the time of collecting your personal information or as reasonably contemplated by this Privacy Policy and our terms of service.

How we share information we collect

We share your data (& feedback) with our Service Providers; our Customers; within our group; in accordance with legal compliance and amongst Users on your shared boards.

• - when you give us explicit consent to share your data;
• - when we share it with the greater Cubeorder family (i.e. with our affiliated and group companies);
• - when we share it with our affiliates, partners, and other trusted organisations we work with to provide products and services to you;
• - when we share it with trusted external service providers and data processors such as data centres, web hosts, cloud storage and cloud software providers, customer support providers, payment processors, debt collectors, accountants, and insurers;
• - when we share it with prospective sellers or buyers of our business or assets; or when we share it with regulators and other relevant parties for the purpose of legal or contractual compliance, reporting purposes, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or the rights of third parties or the public at large.
• - Cubeorder never integrates with third party applications on its own. Only upon receiving your consent to install an application/integration, we will share the required details requested by you with the Integration partner. Cubeorder does not hold any responsibility of the processing of the shared information on the platform of your Integration Partner.

How does Cubeorder comply with the GDPR?

With customers in nearly every country in the world, we adhere to the General Data Protection Regulation (GDPR). The GDPR expands the privacy rights granted to European individuals and requires certain companies that process the personal data of European individuals to comply with a new set of regulations. In particular, the GDPR may apply to companies that process the personal data of European individuals and have a presence in the EU (e.g. offices or establishments) and to companies that do not have any presence in the EU but target the European market (e.g. by offering goods or services to the European market) or monitor the behavior of European individuals.

Compliance with the GDPR requires a partnership between Cubeorder and our customers in their use of our services, and Cubeorder is dedicated to helping our customers on their GDPR compliance journey. We have made enhancements to our products, contracts, and documentation to help support both Cubeorder’s and our customers’ compliance with the GDPR. Check out our privacy website for more information.

Additional information about the GDPR is available on the official GDPR website of the EU

Your rights

It’s your personal data and you have certain rights relating to it. You may unsubscribe from our marketing communications by following the unsubscribe instructions located on the bottom of our emails or by emailing us at support@cubeorder.com

Right of access

• - know what personal data we hold about you, and to make sure it’s correct and up to date
• - request a copy of your personal data, or ask us to restrict processing your personal data or delete it
• - object to our continued processing of your personal data

You can exercise these rights at any time by sending an email to support@cubeorder.com and we will respond to your request within a reasonable period after the request is made.

We do not typically charge a fee for reasonable requests for access to your personal information. However, we may charge a reasonable fee, which will be notified to you before we move forward with the request, for time and cost if an extended amount of time is required to collate and prepare material for you.

If you’re not happy with how we are processing your personal data, please let us know by sending an email to support@cubeorder.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.

International Transfer of Information

Your information may be processed outside of the country where you live. For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Regardless of where we use, process, or store your data, we will comply with the protections set out in this Privacy Policy. Where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.